May 2, 2012 0
Why Do We Argue With Robots Even Though We Know They Aren’t the Ones Who Decide Their Actions?
For tens of thousands of years, the artifacts utilized by mankind were relatively simple, and our conceptions of them relatively stable. But we have reached a point in our technological history when our objects appear to think, display emotions, and are able to engage us in ways that only living beings once could.
The humanoid robot Robovie, which we use in our experiments, is programmed with advanced capabilities like greeting someone and shaking hands with them during an introduction, teaching them about the lab environment (e.g., discussing the history of Bonsai while showing someone our Bonsai tree), and even claiming responsibility for its actions.
In our last experiment, undergraduate participants individually engaged in a 15-minute interaction with Robovie. At the end of the interaction, the participant played a scavenger hunt game with Robovie, and needed to identify at least seven items in order to win a 20 dollar prize. Robovie served as score keeper, and although all participants won, Robovie nonetheless asserted that the participant did not find enough items to win. During the 15-minute interaction, more than 90 percent of participants responded using what we coded as “rich” language with Robovie, suggesting a commitment that Robovie could understand such textured language and engage in reasoned discussion. And in response to Robovie’s incorrect game ruling, 73 percent of the participants objected and followed up with arguments.
In a 50-minute interview, which immediately followed participants’ interactions with Robovie, 85 percent of participants reported that Robovie did not have free will. When asked whether Robovie was a living being, a technology, or something in between, half reported that Robovie was a technology, and the other half said Robovie was in between. Robovie was also granted some mental/emotional states (e.g., thinking, feeling) as well as sociality (e.g., could be a friend). On a moral accountability scale, 65 percent of participants attributed some level of moral accountability to Robovie for the mistake Robovie made.
There are entire classes of entities, like simple artifacts, that we do not argue with, or hold morally accountable for their actions. There are also groups, like children, that we do not hold accountable to the same extent that we would an adult. But the “partial morality” we would ascribe to a child—which is a living being, is capable of experiencing a range of mental-emotional states, and is social—is of a different form than the “partial morality” ascribed to Robovie in our most recent experiment.
Our research suggests that a new category of entities is emerging through the creation of personified technologies, to which we ascribe a unique constellation of attributes—including those that involve mental/emotional states, sociality, and in some ways even moral accountability—which does not mirror reasoning about humans, nonhuman animals, or simple artifacts. We are just beginning to address what—or who—we think we’re dealing with when we interact with this sophisticated class of entities.
Heather Gary is a doctoral student in developmental psychology at the University of Washington.


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